Babak H.

I deeply regret choosing ServiceChampion for my HVAC installation. It has been a nightmare from start to finish. They installed a malfunctioning AC unit in October, and despite MONTHS of trying to resolve the issue, it still doesn't work. Here's a breakdown of their failures:

Incompetent Installation: The system has been plagued with problems since day one – thermostat malfunctions, the heat pump failing, and constant disconnections.
Poor Communication: I've made countless phone calls and emails, often receiving empty responses or no reply at all. The communication has been fragmented and disorganized.
Unclear Solutions: Even when they identify a potential issue, they take forever to provide a solution. Technicians seem unsure, and I've been given conflicting information.
Lack of Accountability: Despite promises of a "100% satisfaction guarantee," they've wasted my time, money, and caused immense stress – especially with a new baby in the house.
ServiceChampion's negligence and lack of professionalism are appalling. They do not value their customers or stand behind their work. If you need reliable HVAC services, look elsewhere. I urge you to avoid ServiceChampion at all costs.

See more stories here: https://www.bbb.org/us/ca/pleasanton/profile/heating-and-air-conditioning/service-champions-1116-*******/complaints