Aspara W.

Our experience with the Shade Doctor was not good and we were highly disappointed. The disappointment came in because of total lack of communication, professionalism, and integrity. First off, we encountered Todd who from my understanding was a Sales/Design Person but I'm gonna call him a "Magician". I say that because once he gets your down payment he disappears into thin air. Communication is cut off. We originally signed the contract with Todd in October 2023. He was clear the job would take 8-9 weeks from contract date. A couple of weeks down the road we decided to add a storm door so Todd came out and remeasured and quickly asked for another 2200.00 for cost of the storm door which I thought was overpriced. We declined to give him anymore money until the job was finished. The day Todd came out to measure for the storm door he was a totally different person than the one we initially encountered. We were shocked. It was almost as if he was pissed off about having to come back out. After all of that, on 12/29 the job was started and they forgot to cut the area out for the storm door which further delayed things because the fabric had to be reordered and resized. To sum it up the job wasn't completed until 2/23, nearly 3 months from the original contract date. This was after multiple calls and text to Jeff the owner of the Shade Doctor for updates. But all were initiated by me the customer. NEVER did I once receive a call from ANYONE at the Shade Doctor for updates, or even a thank you for our business. What I did receive was workers showing up at random times, no updates on when they would be returning, The owner Jeff did mention he would "throw in the storm door for all our troubles." Which was appreciated but I would have much preferred solid communication and courtesy throughout the process. Also, in the end one of the shades is not level and does not fit flush to the floor and we were told the floor is not leveled. I wish this would have been mentioned in the beginning by Todd who initially took measurements and assessed that aspect of the job and he NEVER mentioned the floor was not leveled and there might be a problem. Afterall, that was the whole purpose of adding the shades was to create a living space on our patio that was secure and I would fill safe and secure from any unwanted pest entering. Overall, I think the product is a great product but professionalism, communication and integrity is severely lacking with the Shade Doctor. I am disappointed and expected so much more after spending overly 9,000.00. I WOULD NOT TRUST THESE PEOPLE.