I have ordered with Ourshopee over 30+ times and each order consisting of 9-10 items yes sometimes rarely one or two things get cancelled but over all everything's amazing customer service is kind and helpful, products I returned I got the money in full and if sometimes I didn't want to pay money I said I don't want the product and they very nicely took it back without any issue in conclusion Ourshopee is my go to app and my experience was phenomenal