Returned Nordic ski boots to skis.com on 12. 26. 19. Package signed for and accepted by an Associate on 12.31.2019. On 1. 9. 2020 got a call saying I sent them a bike pedal instead of Nordic ski boots. What?! I don't even own a bike. Sent them tracking with my package dimensions, weight (a bike pedal doesn't weigh 4.8lbs) and they still accused me of sending the wrong item back, or someone in transit or a the mom and pop shipping store employee (who is a sweet older lady) must have opened my box and replaced the item with something else, after sitting in their possession for over a week UNATTENDED and NOT processed. (waited well over a week to tell me wrong item not when they opened it up to check the contents when they got it. Which is bulls***). They will not process my refund. Don't shop with them- they'll just lie saying you sent the wrong item back and there's nothing you can do about it except write negative reviews. Horrible company- shop at backcountry.com or even better- shop locally where people own up to their mistakes!