In the order confirmation email, there is this statement at the bottom, "If you have any questions, reply to this email or contact us at *******@taralynnsboutique.com." When you email them it sends an automated email saying "Emails that are sent not using the Contact Form are filtered out and not seen. To ensure your message is seen and answered, please use the contact form for all correspondence." Then you go to their Contact Form and you have to wait 5 business days for them to respond. I am still waiting for them to respond. The other thing that is frustrating is they won't refund your money at all if you want to return your item. They will only give you store credit. I will never buy from this boutique again.