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Rep -Alexander - responded to my note regarding expiration date on my order within a short time of it being submitted.
Can't seem to receive a response to my numerous emails via your website and directly to your email address (& phone call) regarding the batch number on this product.
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If an item is out of stock they will notify you when back in stock, just fill in your email...
Good Afternoon Artemis,
I tried to call this afternoon but, was unable to get through.
We apologise for lack of communication that you have received. We would like to inform you that we have recently faced some health-related issues within our customer service team, which has affected our ability to respond to customer inquiries in a timely manner as well as update customers with shipment delays as you have experienced. However, we have taken steps to rectify this issue and ensure that our customer service is back to its best. We understand that good customer service is essential to maintaining customer satisfaction, and we assure you that we will do our best to provide you with the best possible service in the future.
In regards to your inquiry for the batch number. The batch number is located on the outside of the box that you purchased.
At Platinum Health Supply, we understand that timely delivery, communication and customer satisfaction is of the utmost importance. We pride ourselves on providing excellent customer service, high-quality products, and timely delivery. We know that trust is a key factor when it comes to healthcare products and we are committed to being a reliable source for our customers. We are sorry that your experience with us was not to your satisfaction and would like to offer you a gesture of good will for the inconvenience caused.
We value the power of customer feedback and appreciate you taking the time to leave a review. We are committed to transparency and would like to address any concerns you may have. We understand the impact of word of mouth and the importance of maintaining positive customer satisfaction. We kindly request that you consider updating your review.
We hope that your experience with us will be worthy of a 5-star review in the future.
If you have any concerns regarding any future orders, please do not hesitate to reach out to our customer service team.
Thank you for your support, we look forward to serving you again soon.
PH: 03 6407 7001
Email: sales@platinumhealthsupply.com.au
Best regards,
Dylan Johnstone
Platinum Health Supply Group