Ariel P.

First, DHL couldn't find my townhouse for 3 straight days. Finally on the fourth day some genius put it into a GPS and they found it. I live 1/4 mile off a major highway in the center of an established town and it took them 4 tries. When the package arrived it was damaged from being thrown on and off trucks for four straight days. I returned the package for here in New Jersey to the shipper in England for a replacement product, $240.00 pair of shoes. They shipped a new pair. That was two weeks ago. The package is sitting at a DHL facility in Ohio for over a week, long cleared customs. After spending waaaaaaaaaay to much time on the phone just trying to speak to a live person when I finally do the answer I received was that "DHL is currently receiving a lot of packages from Asia that are holding up the deliveries. So apparently the company that sold me these expensive shoes in England are less important than DHL's Asian customers. Or maybe it's just an excuse because the package probably got lost or damaged or stolen by one of DHL's hard working, honest and sharp minded, customer service orientated employees (Sarcasm totally implied)! Bottom line, if your a business and you are looking to ship something to your customer, keep in mind that DHL in all likelihood does not care about YOUR business or the needs of your customers. If you are a customer who is consisting a purchase from a retailer, I explore you to check and see who their shipping provider is. If the answer is DHL ask yourself if buying that item is worth the absolutely painstaking hassle you will probably have to encounter waiting for that stupid yellow truck! Even though there is absolutely no way I can blame the seller of the product for my experience at this point do I still even want their product? And I'll I hesitate to purchase from that company again knowing that I may never receive my product because of DHL? Ask yourself! Is your business valuable to you? Do you really want DHL ruining your bottom line by driving your customers away with their poor, poor service. Funny, it took about 80 years, but I think DHL is firmly helping Germany rid itself of the reputation of being thorough. DHL... do the world a favor and fold like the Third Reich!