Arieh S.

Was trying to help my dad, who is suffering economically and mentally during the pandemic, to get his vehicle back into working condition before winter came, which meant ordering a new engine.

It was my mistake for not looking up the reviews and forgetting that the older generation is more vulnerable to these things, but since I didn't know what he needed in an engine exactly, I left it in his hands after I pointed him to a couple of resources.

Despite the picture, which apparently they just copy paste for every single engine they sell, what arrived was an unusable mess of an engine.

When he called to check that the 5-year warranty was still relevant, they assured him it was. The thing is, all that means is that they'll send you a new engine when the piece of garbage they sent you breaks down (according to our long-time trusted mechanic, looked to be about 6 months of usability), but they won't cover any of the mechanics' costs, etc., so you're stuck with a broken engine and a need to spend money all over again to re-install what will eventually be another broke engine. Obviously nobody wants to deal with that!

My father lives in a rural area and getting the parts in time during the pandemic meant he couldn't even get the engine evaluated properly in time to return it before the money-back return date.

I'm sure that everything they are doing is 'legal' according to the letter of the law, but they are most certainly acting in bad faith. They prey off the vulnerable, looking for any loophole they can just to make their money. They are not in the business of actually helping anyone get reliable, viable, necessary parts to help them get back on the road.