Don't even bother to contact customer care they will never help you I spoke to Robert Thomas a MANAGER well he had the nastiest attitude Ive ever heard... I purchased 16 items online only received 12 and was promised I was refunded then a few days later they sent me an email saying they couldn't refund so I called and spoke to him and he was so nasty and full of attitude... are they really customer care... Agaci is a beautiful store but will lose all my business because of people like them who do not care about the people who are the reasons why they receive a salary in the first place... I hate people with stink attitudes. The man never gave me a chance to talk he spoke above me and ignored anything I said...