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You cannot even get a live person instead you have to submit an online claim that they deny anyway and if you want a person to come out and assess the situation you have to pay 79.99. My mattress is sagging and useless and and they still denied claim without even providing a reason and offered a little 20 percent coupon. This is a horrible company and they lost a customer for life. I will be going with the bed in a box or another company anything other than this company.
Anthony I.'s review of Mattress Firm earned 2 Very Helpful votes
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