My husband and I have been trying to get a refund for an order we canceled over a month ago and have been getting the run around for a few weeks now. I finally called the chattanooga store and spoke with Cody and he has been the most helpful by far. He was the first person to actually care and take the time to figure out what was going on. He told me he was actually from Huntsville, Alabama but that he would keep trying to help in anyway that he can. I have had a very negative view on acceptance now until Cody helped me. Thank you Cody.