This company is the worst. The receptionist is incompetent and never connected us to management. As she couldn't offer refunds or connect us to someone who could, she was worthless. No calls were ever returned and items were delivered late and incomplete. We later found out that the missing item was discontinued and had to pester winestuff.com for over 2 weeks before they agreed to refund the item.
Management was never available and the receptionist isn't authorized to give refunds. Brilliant system they have set up there to scam customers and provide awful service. I hope this place closes it doors and it gives a bad name all other well run online outlets.