Anita B.

I purchased a family holiday to Malta and had to cancel due to Covid19 as I was not risking taking my 2 little children outside of the uk. I purchased my package with lastminute.com. I tried several times through endless phone calls and emails to both lastminute.com and flynowpaylater to explain myself. Lastminute.com said, flynowpaylater had already made payment, to whom I don't know as we were due to travel in August 2020 and I cancelled our holiday in March 2020. This was an instalment payment plan, flynowpaylater didn't give/ offer us a refund of our money but rather bullied us with threatening letters and phone calls until we payed in full the holiday we didn't go. We are in the process of finding a lawyer to retrieve our money as we don't think we have been dealt fairly. Flynowpaylater or lastminute.com didn't offer a voucher, accept change of dates or try to help us but rather took everything for a holiday that didn't happen. I purchased insurance which said change of date, information ect as I knew things like this can happen but when we showed that as a prove, both of these companies refused to help. I don't write reviews but am taking my time to write this so it saves someone from going through this heartache. You will hear from us soon flynowpaylater. I would have given 0 stars but the thingy doesn't allow 0 star. Very unreasonable companies, they didn't even investigate but went ahead to take everything from a family of 4 in this critical Covid19 times when money is a problem for everyone. DON'T BUY YOUR HOLIDAY FROM LASTMINUTE.COM OR FLYNOWPAYLATER.