Angela S.

Televox is very unreliable and frequently screws up to the tune of several thousands of dollars lost. Recently between a botched go live, two days where they could not explain why thousands of patients were not called, we lost several thousands of dollars in no shows and damage to our image. I am embarrassed to work with them. They have no controls on their side whatsoever to tell them a major error is occurring- we are left to discover the error when hundreds of patients don't show up on a day they didn't send out reminder calls. Our only positive is an account manager who is overly apologetic- with their track record, he has to be.