After emailing their customer service WITH NO RESPONSE for over 1 week... I decided to try calling... first few times it went to voice mail! Then by some miracle someone answered, ALTHOUGH he never apologized for the trouble Ive had AND when he COULDN'T answer my problem he put me on hold and never came back! The call went back to their automated system which went nowhere!
I REALLY HOPE SOME SUPERVISOR WILL READ THIS AND DO SOMETHING ABOUT IT!