angela d.

Another horrible review! They should be out of business for their horrendous customer service! You can't get through to customer service by phone, the chat line asisstance SUCKS, providing nothing but misinformation to cancel an order. I placed an order in the very beginning of May, it's now May 20th and today i received a package with only one of the 3 items i purchased. They waste no time in charging the credit card but have taken almost 3 weeks to send ONE item on the order. Turns out the other 2 items are still not processed... and therefore haven't shipped. I said to CS rept. Rebecca K.to then cancel the remainder of the order - at first she said she couldn't do it... then said she could send an email to make the request, but wouldn't provide a reference number of my instructions to cancel the order... WHAT ABSOLUTE HELL TO GO THROUGH for just a few articles of clothing.
It is no longer worth the hassle to shop there, especially online.
They blame everything... their customer service being down, the chat limited capabilities, shipping, processing of orders, everything on COVID. But there are plenty of other retailers that got their act together and are sending orders with no or minimal delays.
DON'T SHOP ONLINE OR YOU WILL NEVER SEE YOUR ORDERS AGAIN.