Andrew P.

I purchased solar panels that were listed as a solar system that consisted of 72 panels, 1 cracked as described in the auction listing along with all the wires, inverter, brackets ect. I bid high and won the auction because I thought it was a great deal as described. When I went to pick up there were less than the advertised 72 panels and had more than 1 cracked panel (more like 8+ cracked solar panels from my quick count). Again not as described. I was very nice even though I just went out of my way to pickup junk not as they described it and wasted my time, fuel, and lost a day of work. I asked the morons that listed the panels to please go through the solar panel system they listed and either offer me a discount for items not even close as the auction described it or simply refund my money. I waited over a month for the sellers to make a decision only to be told it was being sold as-is and I can come pickup what I paid for. I wasn't happy as any person would not be based on the quality and deceitful ad. You would think public surplus would have some customer service and not allow their sellers to sell items not as described. THINK AGAIN! Public surplus is in no way there to protect you even though in their emails they claim they will "look into this matter further and you are important to us". Bull$#*!! Well long story short. They did nothing, No recourse to the FRAUDULENT seller. They made it sound like they would help but only responded that they made a decision to suspend my account. For what? BECAUSE THEY DON'T CARE ABOUT YOU OR ANYONE. Thank God for my amazing credit card company. They reversed charges and I received all my money back. It was a big slap in my face that public surplus suspended my account without any care that one of their sellers attempted a fraudulent transaction. No problem... I'm going to use my frustration to tell my story and list supporting evidence so that someone else doesn't get fooled by this incompetent company. Needless to say I was not surprised to see public surplus complaints and on the lower end star ratings. Looks like management could care less but it all comes to an end with knowledge. Let the buyer beware! I'll be all over the internet posting to I for the novice buyer. If you choose to use public surplus great for you but you have been warned. I pride myself for being handy and easy going to fix many things but I can't fix stupid. STAY AWAY FROM PUBLIC SURPLUS. HOPEFULLY THEY WAKE UP AND CHANGE! Hey... PUBLIC SURPLUS... Protect YOUR consumer and not YOUR fraudulent sellers and YOUR own pockets!