Andrew L.

One of the worst experiences I've ever experienced had with an online retailer. Ordering from Australia, they decide to send 2 out of 3 items. That 3rd item (being a Tommy bag) gets delayed for over two weeks, I get sent 3 emails saying the item has been delayed and out of the blue my item gets cancelled all together.

Don't advertise an item right up until the day you decide to cancel peoples orders from 2 weeks ago. Live chat kept telling me my item wasn't cancelled when I had received the email already as well which lead to even more confusion.

So basically I got forced to pay $10 AUD shipping for two items I only added so I could get the bag. The previous live chat offered me a refund on shipping but I disconnected and couldn't even get an offer from the second live chat who had no remorse whatsoever. If I wanted to buy a shirt and shorts, I would've bought from an Australian retailer. Don't trust these UK retailers. Will do everything I can to recommend everyone to never shop here.