Placed an order for 3 dresses and a Tootsie Roll costume on 10/15/2019, received it on 10/20/2019. I did have to size up since our sz was out, which is fine, will need to layer this year due to weather. Costume is amazing great quality, so are the dresses. I am definitely ordering more before the 50% off sale ends, and there is a banner up on the site saying items ordered after a certain date may not arrive before Halloween, so everyone needs to read.As for returns, never had to do one and I've ordered from there the past 3 years. Follow the sz chart and you should be good.