I ordered a bag and ups lost it, I filed the claim but rebag had to fill out the claim paperwork and send it back in, 21/2 months later it is still not resolved. I have notified rebag multi times and they tell me someone will return my call within 24hr and as of today, no return call. They will not let me speak to a supervisor, I had to start recording the phone to a have proof for all the times I have called. No not buy off this site!