Andrea C.

I placed an order for a Dyson 11pro on 8 December 2020. As I item had not yet been delivered, on 16 I called the TVSN customer service number to follow up. I was advised ( very rudely by the CSO) that the item was awaiting collection. I had not received any documentation informing me that the Dyson was waiting to be collected and to date have not received any such confirmation. According to the TVSN CSO, once the item leaves TVSN, it becomes my problem, even though I have nothing to do with the delivery entity whom TVSN has contracted to deliver the goods. I thought it was Law 101 that my responsibility arises once the goods are delivered to me and until that time it is the responsibility of TVSN and its agent/sub-contractor ( the delivery entity). As I had not received the goods, I informed the CSO that Im wanted to cancel my order, forthwith. I was told that I could not do this as I had to physically return the item! I explained that the difficulty was that I had not in fact received the item so it was impossible for me to return something that I had not received. I immediately followed with an email to TVSN outlining the above, cancelling my order, and demanding a full refund. To date, I have not even had the courtesy of a reply or acknowledgment of my email. I will never again purchase anything from TVSN.
On a separate note, I am disappointed that a reputable company like Dyson sells its products through such a disreputable entity like TVSN.