Ana B.

Envíos with Cuballama is chaotic! Customer service seems to have a recorded message. Always the same. "we are validating your information blah blah." the reality is they don't know if your product will arrive or distributed for certain. I sent a bike to Cuba since June 2022, It's Nov 14 and hasn't been delivered yet. I called several times and always same response. They asked to wait the estimated time for delivery 10 weeks. I did it…These people don't have a clue of how to track the goods there. The worst is that they don't make themselves responsible. They never put me with a manager when asked for. Your money with this people is at risk. I was a good customer since I trusted this company until this happened to me. I asked them to send another bike or return the money paid for it. They are avoiding this.I used to be a customer of Cuballama …NOT anymore!