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After calling multiple times about items noted to be pending, and being told it would be escalated- today they cancelled those items. When checking the website the items are available.
So I guess the way the escalated it was to cancel the order just to make me go away!
Terrible customer service!
Finally got it resolved after hours on the phone.
Never did get a call or email from a manager as I was promised.
I have been a long time customer of the loft. First shopping in their stores and then doing most of my shopping online when I moved to an area that did not have a brick and mortar store to shop in.
The last few purchases I have made happen delayed and shipping, and the customer service representatives. I'm not being very helpful.
My very last order half of it was canceled with no communication to me. When I asked why, they told me that the inventory was low for that particular product. When I went back out to the website, my size was still showing as available. So I asked the rep what that was and she had no answer. Most of her responses were single sentences that were not helpful or two words… Thank you…Not helpful!
I have a longer be shopping with this company
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