We have used this service 5 times over the last 8 years. (Pre-pandemic, mostly). Not only have we had our house and pets well cared for, we have also made lasting friendships with 2 of our 3 sitters. (We were satisfied with the other one, but have lost touch.)
Yes, it can be scary to leave your house & pets in the care of someone new, but do your homework on the references and so on, and go!