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Four Months ago
Four Months ago, I deposited 2K Matic from Matic Mainnet but changlly doesn't support Matic Mainnet. They support ERC20 Matic. I didn't know that made a transaction.
So now I am helplessly begging for my founds from Changlly for continues more then four months. Their funny replys, they don't support Matic Mainnet so they are unable to excess my funds, They will return it once they will start supporting Matic but not guaranteed.
There was not any notice or anything during my transactions that can prevent me from doing that transaction.
I did little research on Matic both networks and found that You can send or receive Matic from any Network and you won't loss a single penny, Changlly is special dictates its own rules on costumers. I am still waiting in the dark but no help at all from Changlly.
Tip for consumers:
Pls don't use it or be ready for a surprise, you will loss you funds and then you get everything great but not your funds
Products used:
Matic
Amit S.'s review of Changelly earned 2 Very Helpful votes
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We are sorry to hear about your negative expirience and with the fact that you've encountered an issue which is related to high complexity of the case. In this case we indeed cannot provide you with an ETA of the resolution, but stay in touch with our support team so they can update you if there are any progress.