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Received refund from faulty contact
Did not fit
Had some issues trying to return but after a few months was refunded
Tip for consumers:
Make you pay for return shipping for faulty contacts.
30 days to receive even though website says 7 days.
Products used:
Blackout contacts
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Hey Ami,
We never asked for a return.
Your order was eligible for our "Try On Guarantee" promise and you could just request a refund without returning the contact lenses. Without further ado, we just issued a full refund, a total of US$21.60 should be posted to your original payment method in a couple of business days.
We double checked your order, the timeline unfolds as follows:
- On September 21st 2023: You placed the order.
- On September 22nd, 2023: We shipped your order.
- On October 10th, 2023: Your shipment was out for delivery.
- On October 11th, 2023: Your order was delivered.
It actually took 20 days, rather than a month as claimed, to have your order delivered. It was indeed longer than the normal 15-day shipping phase, though, due to Halloween delivery latency.
Thanks anyway for choosing twinklens in the first place, we'll keep improving our service.
Claire S.
Customer Success Manager
Twinklens