Amber N.

I ordered two packs of masks from them in early January 2022. The package arrived on time, but the package was already opened. That in itself was fine— damage can happen during transit. I get that. But when I looked inside, both packages of masks were ripped open as well. Obviously I don't feel comfortable using them now as they've been contaminated during transit. I reached out to the company to request a replacement. After three different attempts to contact them over the course of nearly two weeks, I can say that Bonafide masks does not care about customer service. They have yet to respond to me. I wasted $40 on masks and shipping. I can't emphasize this enough— don't buy from this company.