I was also ripped off by this company. I ordered UGGs before Christmas and received a pair but they were fake/counterfeit. They looked remarkably authentic and were even in seemingly authentic packaging but when my wife tried them on they were uncomfortable and significantly smaller than real UGGS. I ended up buying her a real pair from a local retailer and we could see the difference. I tried reaching out to the merchant, but no luck. I've filed complaints with the FTC and the BBC, among others. I encourage others to do the same. For those of you who can't access the website, it has conveniently changed to aubootspremium.com. Email is *******@gmail.com. Spread the word.