I purchased a cigarette case in August 2014 as a gift. To my embarrassment, the catch broke within two days. I contacted Bewild and they told me to return it for an exchange. I sent it back and have never heard from them again. I have emailed them numerous time for over a year and they never respond. I have called and get a response of "we will look into it." So I've paid for the original item plus shipping, plus the cost to ship it back and I have no merchandise. In essence, they have stolen $30 from me total. As far as I'm concerned, they are pawning off crappy merchandise to unsuspecting consumers and they should be shut down. If anyone else stole from me I could go to the police. But there's really no recourse for this kind of thievery except to write a bad review. Don't make the same mistake!