Alison M.

Do NOT order from this company. They are unbelievable! I ordered a top online (first time ever ordering with them) back in May for $107.45 including delivery. The top was ordered for a specific occasion but 6 weeks later it still had not arrived (website said 21 days for delivery). I had to chase it up, many many emails later (as company don't have a phone number) I had to go on their live online chat to get in contact with them as no one was returning emails. It said I was next in the queue and had a 1 minute wait. Ha! 45 minutes later I logged off as sick of waiting! Tried again same day and got Ella. I flat out asked for a refund, explaining the situation and three times she said it's on order, it will be here very soon etc etc so she had no intention of refunding. I then asked her a fourth time stating I will be going to consumer protection if you do not cancel my order and arrange the refund and bingo! She cancelled the order and queued the refund for that morning day and it would take 3 -5 business days for the refund to appear. And what do you know?! 7 business days later, still waiting for the refund. Was queued up this morning for their online pop up chat again to chase the refund. Got Rea. So basically the refund was still in the queue so Ella lied and said the refund would be processed that morning and it hadn't. Explained to Rea that should I not receive the refund today I will got to consumer protection... she's gone down to accounts now to process it (apparently!). Let's see if I do get this refund. DO NOT ever shop with this company girls, I can't stress that enough! It's bordering on fraud what they do and something tells me that english is not their first language (no problem there for me personally) but i got called 'love' at the end of the conversation. Not appropriate and not professional one bit!