Alison M.

I ordered the palms camping boot after reading excellent reviews.

I live in the uk so the order didn't take that long to arrive. When they did arrive they are marked on one of the shoes. The tongue of the show is also stitched all the way to the top allowing virtually no room to get your foot inside.

I contacted the company to tell them the shoes were marked and didn't fit and was told I would have to pay to send them back. Pay more shipping for the new shoes and more airport tax. This to me is bad customer service and the design needs to be re-evaluated.

I decided as I don't want to pay another $100 for a show I may not be entirely happy with. To unpick the stitching down the sides of the tongue to actually allow my foot inside the shoe.