I ordered a bench and did not get a shipment confirmation until two weeks after ordering. I called several times to check the status of my order and even sent an email... No response. Reading a few negative reviews had me on pins & needles. But in short, I did receive my package, assembled and packed very well. Patience is a virtue when it comes to this company but I will definitely do business with them again. I'm looking at my bench right now and I'm So Happy!
A. Curry