Alice M.

I had been procrastinating for years in digitizing my photos. Finally, since I was downsizing and moving, I've decided to take on this major task since I'm the keeper of the family photos. I was so excited since I had over 3000 photos that needed scanning and organizing. I sent in 1400 photos to be scanned, packaging them as instructed. It took a while to receive them back but customer service was good about responding to my inquiries to request the status. I even received offers for discounts by email and was so confident in the service I thought I was receiving that I pre-paid for the next batch of 1000.

However, when I received the 1st scanned photos back, I was VERY disappointed. I had professional "sharp and clear" pictures included and they came back grainy with a line going down the middle. This was including my wedding pictures! Apparently, there is not a quality check before sending the pictures back. There was not one picture with good scanned quality. So, after talking to customer service, I was reluctant to try again but re-sent the same batch of pictures in because they claimed they received a brand-new scanner and it will be quality checked before sending it back.

I received them back the 2nd time, the professional pictures no longer had a line going down the middle which is good. However, the quality of all the pictures is below average to average at best. My cheap scanners at home do a better quality. Unfortunately, I pre-paid for that 2nd batch of 1000 pics since they offered a great discount. According to customer service, I can't receive a refund because it is too late and outside of their refund window policy. Lesson learned for me to NEVER do that again. They have great discounts and offers but what is the point of a discount if the quality is subpar.

I do NOT recommend this company. I do recommend that you spend the money on a good quality scanner, take your time, do it yourself OR find another company and only send in a small amount to test their quality first. I had even recommended them to other friends and I had to quickly call them to tell them not to use Scan Digital. I'm so disappointed. In total, I've lost $800. Please do not waste your money! STAY AWAY from Scan Digital!