Alice b.

Firstly, Don't attempt any contact with this company as they don't actually provide any contact number. They have an email system which doesn't work. I have been waiting for a email response for over 6 months. They are untrustworthy thieves. I submitted a refund though their refund procedure almost 2 years ago. I am still waiting for confirmation of the refund. After attempting to make contact with KIWI about my refund and finding no success, I have been forced to file a complaint with the department of transport, in the hope that an escalation of service will aid me. I'm worried for future customers that will fall into KIWI's money grabbing trap. I hope that those future customers will also file a complaint and that we can together get this scam of a company shut down.