I had order my keyboard and the address had an issue with it. Now normally my shipments would just end up lost forever as the logistics handlers in my area have no way to contact them. WhatGeek customer support was patient enough to help ensure my keyboard made it out of this package purgatory which is a feat not many companies I had bought from were able to do.
Customer experience was able to respond quickly and help ensure my lost package made it to me even when I wasn't able to contact the logistics handler myself. Thank you for saving me from this frustrating ordeal!