I ordered a mattress from these people 3 weeks ago and I am still waiting. Their help line is useless (hopelessly under staffed with 30 minute wait times) and they take two or three days to respond to emails. The original problem (mattress returned by courier because it was received damaged) was possibly not their fault but being completely unable to respond when something does go wrong is their fault. My advice is to avoid this company unless you don't mind waiting a very long time for things to arrive.