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Alexander H.

Contributor Level

Total Points
81

1 Review by Alexander

  • Custom Frame Solutions

4/2/21

Don't order from them!

I placed an order in November of 2020, which I finally received in Late January of 2021. All of the cuts they made had chipped the wood veneer as if they had used a dull blade and looked terrible. I immediately reached out to their customer service both by phone and email, only to learn their phone number no longer worked and to wait three weeks before receiving an email response only after I informed them I would be filing a claim against them if they did not respond. They said they would make the order right. Two months later, I still had no contact from them, nor the replacement frames they had promised. I filed a claim with Paypal, just to be told that I had to return the frames at my cost to maybe get a refund.

Never buy from these low quality, non-communicative liars and cheats.

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