Aldin J.

AVOID this company at all costs. Their website looks good and was enough to draw me in to make a purchase but dealing with them is a complete headache. I can't imagine how unprofessional things must be on their end. I placed an order a few weeks ago and I received an email on 10/28 that it had shipped. Their free shipping method is painfully slow (you could probably hitchhike from SD to Chicago faster) but it's free so that makes it more acceptable. So I waited and waited, checking my mail after giving it a week of transit time since they don't provide tracking information with their free shipping and nothing showed up. Even stuff I ordered from the UK AFTER ordering from SkinIt had already showed up. I finally go online and track the order on their website and it says that my order hadn't even shipped yet and was still being printed! I emailed them to find out what was going on and they informed me that the order had been "reopened" (who closed it?) and that it would ship within 2-5 business days, plus an additional 7-10 business days for delivery on top of the damn near 3 weeks I have already waited! But at least they appreciated my patience and apologized for any inconvenience (helpful right?). No explanation as to why it hasn't shipped. Why it was "reopened"? Why did I have to reach out to them first instead of them informing me considering the huge delay? Basically just a "sorry" and keep waiting and we may or may not decide to ship your order. I told the customer service rep via email that I wanted free upgraded shipping due to the inconvenience that was entirely their fault and they wouldn't even consider it so I just cancelled the order instead. You charge $17 for a piece of 3M film, have the slowest snail mail shipping, and can't even provide the simplest form of customer service to a justifiably disgruntled customer? I'll be sure to spread the word. Thanks!