al d.

I had the worst experience with this company and I felt it was necessary to share this across every website. When I came across this company, it seemed very appealing and I had been waiting for a special occasion to pick something nice out to wear. Along came my high school graduation, and I came across and adorable floral romper which would have been perfect for the ceremony. On top of it being adorable, it was on sale and I bought it right away. According to their websites measurements, I believed it would be my size. I received the romper a couple weeks later and I was devastated when I put it on and it wasn't my size. I was in tears as I quickly emailed their customer service to see if there was anything I could do to possibly return my item. I got a response a few minutes later saying that their sale items were FINAL SALE and they left me with an apology and no further help. I was a mess. I spent my hard earned money on something that I could not return or even exchange. I messaged them one last time, telling them I was unaware of their final sale rule (Which is true, it wasn't something that was clear in the transaction) and they never responded. I was extremely upset, and they left me with no other options. It was exactly what I wanted to wear to graduation, which was a couple days later, and I frantically had to find a new item. However, it doesn't end there. That next day, I spoke out on my social media about the unfortunate experience I had with their company and was sure to tag them in it so I was clear I would not be using their company again. Here's the interesting part. After I called them out publicly, I received a near instant email from their customer service saying they "would have loved to help me but" I reviewed them poorly on social media so they decided not to. Their petty, childish, "You were mean to me so I'm not gonna play with you," response made me even more enraged, and I only have this one message for them. The next time a customer comes to you and tells you an online item doesn't fit, I'd be nice to them in the first place. No body wants to cooperate with $#*!ty customer service employees with petty attitudes. I'm only eighteen and took the situation in a more mature manner than you.