Alanna A.’s Reviews of UniformAdvantage & more

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3/21/24

I ordered scrub pants and paid for FedEx Next Day delivery, they sent the package via USPS. I reached out and they apologized and refunded my shipping cost. I ordered the same pants again with FedEx Next Day delivery, and again they sent the package via USPS. I needed these pants to attend clinicals for a class I paid $600 for, and without the pants I could not attend, resulting in me failing the class and not being able to get my CNA license and forfeiture of the $600 I paid for the class, which I told them. They responded and asked me to verify my address, which had my physical address listed first and my P.O. Box listed in address line 2, and they insinuated that because I had also put my PO Box address that was the reason it was sent via USPS even though I paid for FedEx Next Day delivery("Kindly enter only a physical address on future orders if you want it to be expedited with an expedited shipping method.") It doesn't matter if there is also a P.O. Box address listed on the 2nd address line, if I have paid for FedEx Next Day delivery, that is how it should be sent. They did not refund my shipping cost for FedEx Next Day delivery on my second order until I asked them. I will not be shopping with them again.

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Thank you

Amy I. – UniformAdvantage Rep 4/1/24

Dear Alanna A,

Thank you for bringing this matter to our attention. I deeply apologize for the inconvenience you've experienced with your recent orders and the subsequent impact on your class attendance and certification process.

Upon reviewing the details provided, I understand the frustration and disappointment this situation has caused. I want to assure you that we take your feedback seriously and are actively working to address the underlying issue to prevent similar occurrences in the future.

Regarding the shipping method discrepancy, it appears there was indeed a misunderstanding regarding the interpretation of your address details. While we strive to expedite orders according to the selected shipping method, it's clear that in this case, our system did not appropriately recognize the FedEx Next Day delivery option. Our team is investigating this matter further to rectify any system bugs or errors that may have contributed to this issue.

As a gesture of goodwill and acknowledgment of the inconvenience caused, we have processed a full refund for the shipping charges associated with both of your orders. We are also taking steps to ensure that our shipping process aligns with customer preferences and expectations going forward. Additionally, our customer service team will reach out to you thanking you for bringing this matter to our attention and assisting you further.

Your satisfaction is of utmost importance to us, and we sincerely regret falling short of your expectations on this occasion. Please know that your feedback has been invaluable in helping us improve our service.

If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. We truly value your business and hope for the opportunity to regain your trust in the future.

Warm regards,

Customer Service | Uniform Advantage