Ahri F.

I've been a user to Gaia since what? 2007? 2006? Something like that. Early this year someone supposedly hacked into my account, so they say. My account is there... they still send me emails... it's been 5 months since i told them about the problem and supposedly no one could take a look into it. I've spent money on their supposed products and now i am treated like trash.
They had the balls to tell me they are not responsible nor can they be accounted for... quote "recovery is never guaranteed and is provided as an amenity or convenience. Gaia is not obligated to reverse any transactions or return items or gold after a hacking situation, and there are cases where it becomes impossible to do so, hence the process not being guaranteed. Again, a moderator will contact you on your filing account once your report has been reached, and unfortunately there is nothing further that the help center can do for you."
Basically: screw u we don't care. They say someone in china hacked my account... they know this... but do nothing!
I confess i am pissed to the point of taking legal measures just to show them not to screw around with the people that put money on their pockets.
I am being totally biased here for obvious reasons. After all this is no way to treat a costumers and further more that can be seen as a veiled threat to ignore my request of recovery.
In sum, word of advice: there are better sites of this kind that i am sure will treat u better and with far more consideration. Take my misfortune as an example, I learned my lesson to not spend money on these kind of things.