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I came across this site after watching a historical sewing Youtuber's video about where to source fabric. Ordered some once, it took a really long time to ship from a store which (supposedly) is located in California, and arrived in several weird, plastic and tape-wrapped packages, but the fabric was pretty (although I question whether it's truly 100% silk). But it did arrive, which made me think the business was legit, so I ordered again. One month goes by. Then two. Then three. I discover that there's no customer service number, only an email address. Not a good sign. After weeks of sending emails, I finally get a reply from "Jenny," who assure me she'll send a "duplicate order". Which also never comes. Finally, almost a year after placing the original order, I receive an email informing me that it was cancelled. No refund, though, becuase f--k me, I guess. Do not waste your money.
Tip for consumers:
There is a high risk that you won't receive the products you buy
Products used:
fabric by the yard
I placed several orders with this company and was generally quite happy with the quality and prices. Sure, it could take up to a month to receive my full order, and sometimes five or six different fabrics came in two or three separate packages, which was odd, but oh well. But then, over the summer, I bought some patterns and was really excited to find the perfect fabric for them on sale at Fancy Styles Fabric (by this time, I had downloaded the app). So, I splurged and got over $200 worth. August goes by, then September, then October. To my dismay, I find that there is no phone number for customer service, only an email address. I send an email. "Jenny" replies, sayimng "Oh, that's terrible, we'll get a duplicate order sent out." Within a few days, I get a confirmation number with an order number... and that's as far as it gets. No follow-up with tracking number. According to UPS, a "label was created", but they never received a package. So... I email "Jenny" again (what else am I supposed to do)... no response. I email again and again... crickets. I message the Facebook page, they tell me to email customer support (who I've been contacting). I finally get a response from "Jenny", who assures me (AGAIN) that she'll track it down, and now I'm ghosted again. In summary: DO NOT order online from this company, unless you're willing to take a chance on your money dissapearing into the ether. You may get some great fabric. Or you may get a great big pile of nothing
Products used:
Fabric by the yard
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