My experience with ARYHost is that they patiently helped me get up and running and have always promptly answered my questions. My website works perfectly with no downtime that I know about. I'd recommend aryhost for WordPress hosting.
Tip for consumers: ARYHost has wonderful resources, provides lots of information, and offers personable support from people who can explain things in ways we can understand. I nicked the "features" score because we didn't love the ARYHost email system, but they make it easy to use Google Apps/gmail so that's also a plus
Products used: I've used the ARYHost shared hosting turbo plan, for some years to host a high traffic content driven website.
The site was always online. I only needed to contact support a few times, and they always replied very fast -- sometimes by livechat and whatsapp