I really appreciated the representative Anita. She spent 45 minutes helping me pick a policy that was going to best suit me. She also took the time out to call me back to confirm everything we had discussed previously. Anita went out of her way to give me her direct line to call if any questions. The following week I used her direct number again because I was confused about my payment. She then without hesitation helped walk me through it. I hope she knows what a great experience she made this process.