They use shady subscription practices to get automatic orders after you ask for samples. They send no reminders, and no warnings before opening a order, and then don't allow you to cancel it even if you reach out 10m after the automatic order was registered. They blame "their system". Well, it's your system, Lumin. So, in short you chose a system as a con tool to steal money from people. The product is just ok, and a month of use won't make you skin better than any well known brand. The package is hard plastic and very hard to recicle, which is bizarre and certainly very expensive.