HORRIBLE. I bought a purse and they sent the wrong purse. When contacted them was told to send it back COD. Which I did and they would re send the correct purse. But they REFUSED to accept the purse back when UPS delivered it... so now I am going through my bank to try and get my money back. PLUS the purse they sent me was supposed to be a FENDI and it had NO Authenication papers. So BEWARE and BE CAREFUL as once they get your money... you can forget ever getting what you really bought. And I loved how they charged my credit card the day I order but then waited a week to send the wrong bag... and now when I call. No one answers... nice huh? RIP OFF!