Mom bought a table top and called to return it because it was too big for her table. I packed it up and sent it back. I called them to explain that my mother was 89 and has dementia and did not have wi-fi and they needed to cancel any request to send a laptop. I was told that she wanted it so they were sending it. Now 3 months later telikin is calling my mom looking for add'l pmts above the $170.00, $49.99, $19.99 and $19.99 they already took out of her acct. Mom said "I told the gentleman that I didn't have a computer that worked only my old visa one that I haven't seen in ages) Visa one? I have no idea where the laptop is or if they even sent it. I closed the credit card acct. She used. I have tried to call to get this taken care of and funny but the ONLY line that gets answers is sales. They just transfer to support that does not get answered. Buyer BEWARE.