If I could rate it lower, I would. I shipped my Sony Laptop to them. My laptop was working perfectly. Initially, they quoted me 150.00. After receiving my Laptop, they said they will pay me $65 instead of $150. That was so annoying! I called their customer service immediately. Luckily, I got a really polite customer service person with whom I could discuss the price and bring it up to $125. I would have much rather preferred that they sent my phone back to me so I could sell it on eBay instead. But hey! I'll take whatever came my way!