Abhijit G.

I made a booking through hotels.com with a Hotel Bougainvillea, Pokhara with details as shown below
Check in: Saturday, December 30,2017
Check out: Monday, January 1,2018
Duration: 2 nights
Room type: Deluxe Double Room
I reached the hotel upon calling *******448 and identifying the location. The number was on hotels.com booking slip itself. When I reached there, I was barred to check-in saying they have no contract with hotels.com and hotels.com is fraud. On such rush hour of new year even 2018, I had to leave the premise with my wife and 18 months old baby to find other location.

I contacted several times with hotels.com staffs. They never replied until I contacted them through their facebook page. And they sent me reply as shown below after 2 months of the problem.

Thanks for getting in touch with Hotels.com regarding your recent reservation under itinerary number **************. I am sorry to hear that the hotel did not accommodate you upon your arrival.
I contacted the hotel and the manager confirmed that the room was reserved for you, but the booking was no show. The hotel has charged the booking in full as per their policy. I also checked our records and noticed that we were not contact during the stay. As a third-party travel agency, Hotels.com would not be aware of any issues about your booking unless we are informed. In future if you have any issue with the booking, please contact us immediately and we can work for an alternative solution.

They are fraud.