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A product I bought late November was tried on December 25th and did not fit the recipient and they are unwilling to help even on just a straight across exchange in sizes.
UPDATE: PAT PAT has refunded my purchase cost. Thank you PAT PAT
June
Products used:
Mommy and Me matching Jackets.
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We're truly sorry to hear about the sizing issue with the product you purchased in late November. Customer satisfaction is our top priority, and we understand the importance of finding the right fit.
To assist you further, could you please provide us with your order number or the email address associated with the purchase? This information will help us locate your order and explore available options, including a possible exchange in sizes.
We value your feedback and appreciate your patience as we work to resolve this matter for you.